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  • 16F & 17F 700 Nathan Road Kowloon, Hong Kong

Privacy Policy

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Privacy Policy

This privacy policy describes how SMART DYNAMICS LIMITED in Hong Kong collects, uses, and protects users/customers' personal information, including but not limited to the website, platform, and other methods of communication/sharing of information. It also describes your choices regarding our use of your personal information and how you can access and update this information.

The personal information we receive from you while providing services will be protected and confidential per the provisions of the Personal Data (Privacy) Ordinance Cap. 486, as amended from time to time, and other relevant regulations.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By continuing to access/use this website or the services we provide, you represent that you acknowledge and agree to the terms of this Privacy Policy.

TABLE OF CONTENTS
  1. YOUR RIGHTS
  2. PURPOSES OF INFORMATION COLLECTION AND USE
  3. EXCHANGE OF INFORMATION
  4. DATA ACCESS AND CORRECTION
  5. DIRECT SELLING
  6. SECURITY MEASURES
  7. DATA RETENTION
  8. ADDITIONAL TERMS
  9. CONTACT US
  1. YOUR RIGHTS

    SMART DYNAMICS LIMITED protects your rights by the Personal Data (Privacy) Ordinance and other relevant legislation. Accordingly, you have the following rights:

    • Request access to your data;
    • Require us to correct incorrect, incomplete, or misleading information we hold about you;
    • Require us to permanently delete your data where you believe that the data was used for irrelevant purposes that are not directly related to the original purpose of collection or that it was unlawfully processed;
    • Require us not to engage in marketing activities based on your information without your consent;
    • Require us to obtain your personal data in a reasonably structured format specified by you, including transferring it to another responsible person.

    Please submit your comments to request SMART DYNAMICS LIMITED comply with the commitments in this document or as required by law to the email address [email protected] or by telephone or postal mail at the contact information listed below or through other methods on the Contact Us page. We will consider and respond to your request as soon as possible.

  2. PURPOSES OF INFORMATION COLLECTION AND USE

    1. We collect the following type of personal information from you ("Collected Information"):

      • Contact information, such as name, email address, mailing address, and phone number.
      • Billing information, such as credit card number and billing address.
      • Information about your company, including company name, address, and company type.
      • Other Personally Identifiable Information Necessary for Providing the Service.

      The personal information mentioned above includes website users, service users, and other third parties who may be recognized as beneficial owners and members of the company or other associated entities (if any).

    2. Purposes of use:

      We use personal information collected from customers to provide the service, according to this Privacy Policy and the Laws, including, but not limited to:

      • Fulfill your order;
      • Send you an order confirmation;
      • Assess your business needs to determine the right products;
      • Send you a product or requested information;
      • Respond to customer service requests;
      • Send you communications;
      • Conduct due diligence;
      • Respond to your questions and concerns;
      • Use your data for other purposes that facilitate the provision of the services we offer you or other purposes set out in this Privacy Policy; and
      • Provide your data as required by law and competent authorities.

    3. How we collect your data:

      We use personal information collected from customers to provide the service, according to this Privacy Policy and the Laws, including, but not limited to:

      • Fulfill your order;
      • Send you an order confirmation;
      • Assess your business needs to determine the right products;
      • Send you a product or requested information;
      • Respond to customer service requests;
      • Send you communications;
      • Conduct due diligence;
      • Respond to your questions and concerns;
      • Use your data for other purposes that facilitate the provision of the services we offer you or other purposes set out in this Privacy Policy; and
      • Provide your data as required by law and competent authorities.

    4. How we collect your data:

      We collect the information you provide to us by one of the following methods:

      • Telephone, fax, email, Skype, or other forms of communication;
      • Application forms or other forms that must be completed during the process of providing services;
      • Other publicly available sources or third parties are used primarily to check and validate your background.
    We also collect your data through some of the following automatic data-collection technologies:

    Web beacons/gifs

    We employ a software technology called clear gifs (also known as web beacons) that help us better manage the content on our site by letting us know what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. Unlike cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not link the information collected by clear gifs to our customer's personally identifiable information.

    Analytics/Log Files

    As with most websites, we collect certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

    We use this information, which does not identify individual users, to analyze trends, administer the site, track users' movements, and gather demographic information about our user base. We do not link this automatically-collected data to personally identifiable information.

    Our privacy policy does not cover the site's use of tracking technologies by our service providers, technology partners, or other third-party assets (such as those involved in monitoring advertising success). These third parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site. We have no access to or control over these technologies. We do not link the information collected to our customers' or users' personally identifiable information.

    Behavioral Segmentation / Retargeting

    We partner with a third-party ad network to display advertising on our website or manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide targeted advertising based on your interests. If you do not want this information to be used to serve your targeted ads, you can opt-out by clicking here.

    Please note that this does not exclude you from receiving advertising. You'll still receive generic ads.

    Social Media Widgets

    Our website includes social media features, such as Facebook and Twitter buttons and widgets, such as the Share button or interactive mini-programs that run on our site. These features may collect your IP address and the page you are visiting on our site and set a cookie to enable the feature to function correctly. Social media features and widgets are hosted by a third party or hosted directly on our site. The company's privacy policy governs your interactions with these features.

  3. EXCHANGE OF INFORMATION

    We may share your personal information with our subsidiaries to provide services related to our business. The exchange/exchange of information between SMART DYNAMICS LIMITED and its subsidiaries in the same group, or between subsidiaries, or between the director(s)/managers, as well as members of these companies, shall not be identified as an exchange of information with third parties. In these cases, if the data is transferred to a country or territory outside of Hong Kong, we will protect the security of your information within our capacity and efforts by the standards of the relevant legislation required.

    In necessary circumstances, we will have to share/exchange your information with other relevant third parties to support the provision of the service requested by you and required by authorities/legislations. More specifically, these third parties may include the following depending on the circumstances:

    Service Providers: We may share your data with service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to perform that work.

    Frames:Some of our pages use framing techniques to serve content from our service providers (such as a payment processor) while preserving the look and feel of our site. Please note that you provide your personal information to these third parties and not us.

    Business Transfers: We may share or transfer your information in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
    We may disclose your personal information to other third parties, including, but not limited to, competent authorities, business partners, etc., to comply with laws or to support the provision of our services.

  4. DATA ACCESS AND CORRECTION

    You must make your request for data access or correction by emailing our customer service at [email protected] or by contacting us by phone or post at the contact information below or on the Contact Us page. We will respond to your request within 30 business days. If you have a Corporate Services Officer assigned, please get in touch with them as a priority.

    When handling a data access or correction request, SMART DYNAMICS LIMITED will verify the identity of the requestor to ensure that they are the person legally authorized to make the data access or correction request. Please cooperate/help us provide supporting documents if we need more information or documentation to make this determination.

  5. DIRECT MARKETING

    If you wish to subscribe to our newsletter on the leading site or when you become an SMART DYNAMICS LIMITED customer, we will use your name and email address to send you non-transactional promotional emails from time to time. Out of respect for your privacy, you may opt out of receiving these emails by following the unsubscribe instructions included in them or by contacting us.

  6. SECURITY MEASURES

    The security of your personal information is important to us. When you enter sensitive information (such as credit card, bank account, or proprietary business information) into our order forms, we encrypt the transmission of that information using secure socket layer (SSL) technology.

    We follow generally accepted standards to protect personal information submitted to us during transmission and after receiving it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee your absolute safety. If you have any questions about security on our website, you can contact us at [email protected]

  7. DATA RETENTION

    Personal data will be retained to fulfill customer services or for other purposes in accordance with the laws required for an incorporation service provider or Trust Corporation service provider.

    If we receive a request to delete your personal information, we will consider it and take appropriate action. If we are unable to do so, we will notify you with the appropriate reasons.

    We typically retain your data for five years after the termination of our contractual relationship unless we are required to maintain your data by anti-money laundering legislation or to comply with our legal obligations, resolve disputes, enforce our agreements, or other laws to protect SMART DYNAMICS LIMITED's legal interests.

  8. ADDITIONAL TERMS

    1. Collection of personal data of minors:

      Our website is not intended for children under 18 ("Minor"). We do not knowingly collect personal information from children under 18. By using the Website, you represent that you are at least 18 years of age or that you are the parent or guardian of such minor and consent to such dependent minor's use of the Website. If you believe we might have information from or about a child under the age of 18, please get in touch with us at [email protected]

    2. Privacy Policies of Other Third Parties:

      Our site includes links to other third-party platforms whose privacy practices may differ from those of SMART DYNAMICS LIMITED. If you submit personal information to any of those sites, your information is governed by their privacy policies. We recommend that you carefully read the privacy policy of any platform you visit.

    3. Testimonials:

      We can display personal testimonials and other endorsements from satisfied customers on our site. These testimonials are extracted from a third-party service provider, who may request your personal information, including your name and email address. Although we do not post personally identifiable information on our site, please get in touch with the data controller if you wish to update or delete your testimonial.

    4. Changes to this Policy:

      We may occasionally update this privacy policy to reflect changes in our information practices and post them on the site. If we make any material changes, we will notify you using a notice on this site before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.